Bakery Cake Ordering System Redesign

Context:
Collaborated with a remote team of four to redesign a bakery’s inconsistent cake ordering process that was causing production delays, order errors, and lost revenue.

My Role:
Co-led performance analysis, developed learner personas, and contributed to the design of standardized ordering tools and workflow documentation.

Tools Used:
Google Forms, Google Docs, Canva, Google Drive

What I Did:

Conducted performance gap analysis to identify workflow inefficiencies
Developed stakeholder personas to align solutions with user needs
Designed standardized order and consultation forms
Created a procedural flowchart to streamline employee responsibilities
Contributed to iterative design cycles (prototype → final deliverables)

Impact/Results:

Reduced time spent clarifying and correcting orders
Improved communication across bakery staff roles
Increased production efficiency by standardizing workflows
Provided a scalable system to reduce waste and improve profitability